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Returns and Refund Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To return your product, send us an email at gearup@thewodguys.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Every order is checked and packed with care before shipping.
Any exchange/return for items not matching the original order or with factory defect will be exchanged for FREE.
Any other exchange/return will be CHARGED an extra delivery/return fee of 20 AED.
The Item must be unused and in original packaging
For any question, please send us an email at gearup@thewodguys.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then it will be processed with the original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs (20 AED in the UAE) for returning your item. Shipping costs are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gearup@thewodguys.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
