To complement the innovative design of our Freeze Sleeve and provide relief to areas like the back, hips and shoulders, we’ve created the Flat Pak. Cool down your core temperature, reduce swelling and relieve aching muscles and joints with this revolutionary take on the ice/heat pack.

• Full-coverage: Sized at 12" X 17" to cover large muscle groups in various parts of the body.
• Effective: Supplies 20 minutes of cold/heat therapy without the risk of burns or damage to the skin.
• Clean: Specially formulated gel.
• Compatible: Safe to use in conjunction with other treatment products, including compressed air massagers and muscle stimulators.

Care Instructions: Always store in a plastic bag before freezing. Do not get the Freeze Sleeve Flat Pak wet. Freeze for a minimum of 2 hours before use. For maximum effectiveness of cold therapy, turn your freezer down to its coldest setting.

Returns and Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To return your product, send us an email at gearup@thewodguys.com 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Every order is checked and packed with care before shipping. 

Any exchange/return for items not matching the original order or with factory defect will be exchanged for FREE.

Any other exchange/return will be CHARGED an extra delivery/return fee of 20 AED.

The Item must be unused and in original packaging

For any question, please send us an email at gearup@thewodguys.com 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your refund is approved, then it will be processed with the original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs (20 AED in the UAE) for returning your item. Shipping costs are non-refundable.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at gearup@thewodguys.com 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.