Exchange and Return

Returns and Refund Policy


Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To return your product, send us an email at gearup@thewodguys.com 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Every order is checked and packed with care before shipping. 

Any exchange/return for items not matching the original order or with factory defect will be exchanged for FREE.

Any other exchange/return will be CHARGED an extra delivery fee of 20 AED.

The Item must be unused and in original packaging

For any question, please send us an email at gearup@thewodguys.com 

Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your refund is approved, then it will be processed with the original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs (20 AED in the UAE) for returning your item. Shipping costs are non-refundable.

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at gearup@thewodguys.com 

Sale items 


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.